Issue
Flash MX Help does not open as expected and the search function does not work.

Reason
The Flash MX help system and it's search feature require that the Java Virtual Machine be installed on the workstation in order to function properly. Some versions of Windows, namely Windows ME and XP Home Edition, do not have the Java Virtual Machine installed, causing the help and search features to fail.

The help system may also fail if a browser pop-up blocker application is running on the system.

Solution
Download and install Java Virtual Machine from the following third-party link: http://www.krm.com/techsupport/tech-downloads_mvm.html.

An alternate version is also available using Windows Update. After installing the Java Virtual Machine the computer must be restarted in order to use the Flash MX help system.

If necessary turn off installed pop-up blocker software. Some pop-up blockers prevent Flash MX from running the help system in the workstation's default browser.